To inform the study, KLAS analyzed findings from more than 300 prospective ambulatory EMR buyers. According to the report, ambulatory EMR expansion and provider need is driving this high level of vendor replacements. Part of the increase is due to small practices looking for their first EMR. However, large practices, which typically already have an EMR solution, are consolidating many disparate systems as well. Other common reasons for changing EMR vendors include complaints about sinking support or lagging product development.
"Some providers are changing vendors simply because their whole organization is moving onto one platform. But the real sad story is the providers who are changing vendors because they can't get the support they need or the functionality they expected," said Mark Wagner, author of the report.
According to the report, the three most replaced vendors in the study include:
Second-time buyers are giving the most consideration to eClinicalWorks, Epic and Greenway, according to the report.
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