A study in The Spine Journal examined Press Ganey databases to identify the top factors impacting patient satisfaction outpatient orthopedic clinics.
Researchers reviewed Press Ganey databases from 2013 to 2015 and analyzed a total of 353 patients. Of those, 332 were satisfied with their visit and 21 were unsatisfied.
Here are the two factors impacting patient satisfaction.
1. Pain score
- Of the 353 analyzed patients, patient satisfaction was higher when the reported pain score was around 4.02. Patients who were somewhat satisfied or not satisfied had pain scores of seven and six.
2. Spending enough time with a patient
- Patients were more likely to dislike their visit if they felt their provider did not spend enough time with them.
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