Deloitte conducted a patient survey to find out what matters most to consumers in healthcare.
The researchers found the aspects that mattered most to patients about their healthcare were:
1. Personalization: Patients appreciated physicians who didn't rush and felt like they listened to them when discussing their care. These patients also identified the importance of physicians provided clear information about diagnoses and conditions.
2. Economics: Patients noted the importance of physicians being in their network and wanted to know when a component of care wouldn't be covered by insurance companies or would be out-of-network.
3. Convenience: Patients desire minimal wait times and available appointment dates when it's most convenient for them. They also are looking for customer service representatives to work with them on issues — including billing and coverage issues — even if it means more work on their end.
4. Digital connection: The ability to schedule appointments online with a hospital or physician through a mobile app was the least important factor. The ability to share personal health data from monitoring tools or engage in web chats with physicians wasn't as important as the other aspects of healthcare.