A key part of culture strategy is connecting values to employees, said Mike Boblitz, CEO of Tallahassee (Fla.) Orthopedic Clinic.
He discussed his strategy on the "Becker's Healthcare Spine and Orthopedic Podcast" on May 20.
This is an edited excerpt. Listen to the full episode here.
Question: What is your strategy for Tallahassee Orthopedic Clinic to build a great culture?
Mike Boblitz: With any organization that I've stepped into, I really try not to rush into any conclusions, but rather try to take a step back and understand the market because every market is different, and look at ourselves in the mirror and understand both the good and the bad within the organization and start to lay out a new strategic plan. As you do that, every organization has a mission and a vision and values. Once you have this new strategic plan and a new vision, you really have to step back and test if that mission, vision and values are the right fit. So in regards to culture, I've learned this a lot with my strategic background, that a lot of organizations have these values and great words like integrity or honesty or respect.
Unfortunately, most organizations make the mistake and don't really connect those values to the employee and where it's meaningful. So in my view as I've sat here and at Tallahassee Orthopedic Clinic, I've taken time to dissect our strategy, roll it out and then think about culture and our values. To me, people power our organization, so it is nothing more suitable than to come up with values. It's P.O.W.E.R. "P" for "passion," "O" for "ownership," "W" for "We" —, not I — "E" for "Excellence" and "R" for "Recognition." Recognition is, in my opinion, really the most important part, because we have a tremendous workforce and we need to do a better job recognizing the good work. As I've done that, it's been very well received.