Here are nine effective ways to deal with difficult employees, according to a Forbes article:
1. Listen.
2. Give clear, behavioral feedback.
3. Document.
4. Be consistent.
5. Set consequences if things don't change.
6. Work through all the company's processes when trying to improve the employees' behavior.
7. Don't poison the well by bad-mouthing the employee.
8. Manage your self-talk and give the employee a fair chance.
9. Be courageous.
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