It is important for a medical practice to have an efficient and pleasant front office since that's where patients form their first impressions.
Here are six tips for improving a medical practice front office, according to a Medical Economics article:
1. Recruit carefully, and provide good training to staff.
2. Give employees the resources they need to do their job well.
3. Develop a start-of-day checklist.
4. Ensure good communication between the front office and other staff members.
5. Make sure the front office focuses on accuracy.
6. Teach the front office team how to appropriately greet patients.
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