As the healthcare industry increasingly focuses on patient satisfaction, customer service at healthcare organizations becomes all the more important.
Here are 12 tips for improving customer relations, according to an Enterprise Apps Today report:
1. Take responsibility for problems.
2. Embrace the complaints.
3. Respond quickly to customer queries.
4. Use social media.
5. Add live chat and collaboration tools to your website.
6. Reward good customers.
7. Follow up with customers.
8. Don't over-automate.
9. Be flexible.
10. Have consistent CRM processes — and monitor what's working and what's not.
11. Personalize the online customer experience.
12. Say "thank you."
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