In a Physicians Practice article, Carol Stryker, a principal at Symbiotic Solutions, discusses 10 ways to improve patient satisfaction that won't cost your medical practice any money.
The 10 ways are:
1. Use the patient's name when addressing them.
2. Use an honorific to address a patient.
3. Wear easy-to-read nametags just below your right shoulder.
4. Make eye contact with the patient as often as is practical.
5. Tell the patient what to expect.
6. Let the patient know what you expect of him or her.
7. Give written visit summaries, patient education materials and instructions.
8. At the conclusion of the appointment, make eye contact with the patient and say, "Take care."
9. Run on time, or close to it.
10. Return phone calls and fulfill requests according to your posted protocol.
More Articles on Physicians:
AMA Launches SGR Repeal Campaign
4 Areas to Focus on to Survive Healthcare Industry Changes
Hospitals Looking to Hire Physicians Up 64%, Report Says